Our Child Protection Center offers to our beneficiaries the ‘safe space’ to trust their story, needs, fears but also dreams. It becomes their ‘refuge’ when they arrive tired from a long and dangerous journey which they were forced to undertake. When they get in touch with our Helpdesk, through which our Child Protection Center operates, they meet our team of experts in the field of child protection of children on the move. They actually meet the people who are meant to become their fellow traveler in their complex journey to become visible, protected and empowered. Thus, our Child Protection Center becomes their focal point where they can ask and receive information, empowerment, legal support and protection.

Our services are guided by a holistic approach that recognizes the interdependence of rights for a child to be well and safe. They are also structured on the belief that children need to be heard and participate along the processes. Our services aim to remind the Official Authorities of their responsibility to take care of each child and we view our role as the mediator between them and the child. We are also aiming through advocacy and strategic work to enhance the official child protection system.



Steps we follow









Key Components of our Work

















Our Impact 

Since May 2018, our Helpdesk reached out and supported more than 1500 children in cases of: Asylum Process, Shelter, Detention, Family Reunification, Age Assessment, Exploitation and Sexual Abuse, Access to help and Education, while more than 1000 have been participating in our information and empowerment sessions.

 During 2020:

  82% of our homeless, exploited children and children in danger were transferred to safe shelters.

100% of our illegally detained children were released within one month

78% of family reunification cases were successful with the vast majority of the children are already safe in another country

93% of our cases managed to grant immediate access to the asylum system 



                                Our Children’s Rights Helpdesk delivers the following services: